**We are doing our best to deliver your order on time however, we may experience delays somewhere along the way as we try to keep everyone safe. 

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In most cases, excluding pre-orders and US holidays, orders ship within 1-2 business days. However, in some instances, due to high demand, longer shipment timelines may apply. We will do our best to disclose these timelines to you when purchasing. Shipping and delivery dates aren’t guaranteed unless otherwise noted.

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You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.

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Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

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Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

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If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.

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free domestic shipping on eligible orders over $50. receive complimentary ground shipping on your eligible KendallSimmons.net purchases with a value (before tax) of over $50. offer is valid at KendallSimmons.net only. offer only applies to an order shipped to a single address within the 48 contiguous united states and washington d.c.. additional charges apply for all other shipping options and destinations. Offer does not apply to music products or specialty products, and the cost of these items will not count toward free shipping eligibility. Offer does not apply to orders where “split shipping” option is selected, though where split shipping is automatically applied as a result of one or more music products in a customer cart that are on pre-order or are otherwise not yet available to ship, any eligible non-musical products totaling over $50 USD before taxes and fees will remain subject to free shipping.